Return/Replacement

"High quality and Strict standards", is what Zhaoen promises seriously to customers and is what Zhaoen exists on. Zhaoen executes strict quality inspection procedure which is far higher than standard of the same trade. For each product widget, We subdivide them into as many as dozens of quality inspection indicators and arrange for professional quality inspection division to inspect every quality indicator carefully in pipeline mode. Zhaoen controls and manages the whole testing process strictly by means of spectaculars.

Even so, in order to solve your worries, for the goods you purchased on Zhaoen and found quality defects, We promise to offer refunds or exchanges unconditionally within 7 days. 

Zhaoen reminds you that if you want to return your goods with quality problems, you must contact Zhaoen sales representative first. Before Zhaoen accepts your return application, you should not post your goods back to us so as not to cause the problem of customs clearance. Zhaoen staff will provide you with a specific solution after communication with you. We can offer one-year warranty for our spare parts. But warranty void if products are damaged during installation or usage after delivery.