Shipping policy
Shipping Policy
Shipping costs and when will the purchased items be shipped?
We're currently running a limited-time offer for free shipping storewide.
The scope of delivery is currently limited to Europe and the United States.
Smart locker addresses are not accepted.
Warehouses or related warehouse addresses such as transshipment and consolidation are not accepted.
If we are unable to contact you for two consecutive deliveries, the order will be automatically cancelled and your payment will be refunded to your account.
Delivery time in Europe
Expected to arrive in 14-20 working days
Americas Estimated delivery within 17-25 business days
Due to the impact of the epidemic, the order processing time will be longer, so the delivery time will also be delayed.
After the order is successfully placed, the system will notify you of the estimated delivery date based on the delivery address and payment time you filled in.
In addition, our store does not provide the following services, please be aware: We do not provide delivery on a specified delivery date and time.
Shipping address changes will not be accepted after the order has been confirmed.
Shipping addresses to other overseas countries and regions are not accepted.
special reminder
Pre-sale products and some products in special circumstances may not be applicable to the above delivery time limit. For details, please refer to the relevant product and service pages and customer service notices.
In the event of a large-scale event, the delivery time may be affected due to the large amount of product orders shipped. Please understand that if the goods have not been received for a long time, please wait patiently or contact the logistics company. We will endeavour to deliver items within the estimated delivery times above. If we fail to deliver within the estimated delivery time, you may cancel the order and receive a full refund of the amount paid. Otherwise, we will not make any compensation to you.
If there are special circumstances (such as warehouse inventory, festivals), weather, manpower and other factors that cause delayed delivery or extended delivery time, customer service will inform you in advance in the form of an announcement.
If the delivery address or information you fill in is incorrect, it will directly lead to failure of delivery or delay of delivery time.
If one or more of the items you ordered are out of stock or otherwise unable to be delivered, the customer service staff will contact you in a timely manner and proceed with subsequent order cancellation and refund procedures.
Shipping costs and when will the purchased items be shipped?
We're currently running a limited-time offer for free shipping storewide.
The scope of delivery is currently limited to Europe and the United States.
Smart locker addresses are not accepted.
Warehouses or related warehouse addresses such as transshipment and consolidation are not accepted.
If we are unable to contact you for two consecutive deliveries, the order will be automatically cancelled and your payment will be refunded to your account.
Delivery time in Europe
Expected to arrive in 14-20 working days
Americas Estimated delivery within 17-25 business days
Due to the impact of the epidemic, the order processing time will be longer, so the delivery time will also be delayed.
After the order is successfully placed, the system will notify you of the estimated delivery date based on the delivery address and payment time you filled in.
In addition, our store does not provide the following services, please be aware: We do not provide delivery on a specified delivery date and time.
Shipping address changes will not be accepted after the order has been confirmed.
Shipping addresses to other overseas countries and regions are not accepted.
special reminder
Pre-sale products and some products in special circumstances may not be applicable to the above delivery time limit. For details, please refer to the relevant product and service pages and customer service notices.
In the event of a large-scale event, the delivery time may be affected due to the large amount of product orders shipped. Please understand that if the goods have not been received for a long time, please wait patiently or contact the logistics company. We will endeavour to deliver items within the estimated delivery times above. If we fail to deliver within the estimated delivery time, you may cancel the order and receive a full refund of the amount paid. Otherwise, we will not make any compensation to you.
If there are special circumstances (such as warehouse inventory, festivals), weather, manpower and other factors that cause delayed delivery or extended delivery time, customer service will inform you in advance in the form of an announcement.
If the delivery address or information you fill in is incorrect, it will directly lead to failure of delivery or delay of delivery time.
If one or more of the items you ordered are out of stock or otherwise unable to be delivered, the customer service staff will contact you in a timely manner and proceed with subsequent order cancellation and refund procedures.